fhilbet Privacy Policy

fhilbet is an online casino and sports betting platform built specifically for Filipino players. As part of operating a licensed gaming platform, we are required by law and by PAGCOR's regulatory framework to collect and verify personal information from our players. We take this responsibility seriously and are committed to using your data only for the purposes described in this Privacy Policy.

This Privacy Policy applies to all personal information collected by fhilbet through the fhilbet.net website, any associated mobile-optimized interfaces, and all communications between you and fhilbet's support and operations teams. It applies to registered players, users browsing the platform without an account, and individuals who contact fhilbet via any channel.

This Privacy Policy should be read together with fhilbet's Terms and Conditions, which govern the broader relationship between you and fhilbet.

fhilbet collects personal data through several channels: directly from you during account registration and KYC verification, automatically through your use of the platform, and from third-party sources such as payment providers and identity verification services. The categories of personal data we collect include the following:

fhilbet uses the personal data we collect for the following specific purposes. We will not use your personal data for any purpose that is incompatible with those listed below without first obtaining your consent or as otherwise required by law:

• Account Registration and Management: To create and maintain your fhilbet player account, verify your identity, and manage your account settings and preferences.
• Identity Verification (KYC): To verify that you meet fhilbet's eligibility requirements, including the 21+ age restriction, and to comply with anti-money laundering (AML) obligations under Philippine law.
• Transaction Processing: To process deposits, withdrawals, and other financial transactions via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels.
• Platform Delivery: To provide access to casino games, sports betting, bingo, and all other fhilbet platform features for which you have registered.
• Customer Support: To respond to your inquiries, resolve disputes, process complaints, and provide technical assistance through live chat or email.
• Regulatory Compliance: To fulfill legal obligations under the Data Privacy Act, PAGCOR's regulatory requirements, and applicable AML and counter-terrorism financing laws of the Philippines.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other prohibited conduct on the fhilbet platform.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behavior, to apply responsible gaming tools such as deposit limits and self-exclusion, and to comply with PAGCOR's responsible gaming obligations.
• Promotions and Marketing: To send you information about fhilbet bonuses, promotions, and new features — but only where you have given your consent to receive such communications. You may withdraw this consent at any time.
• Platform Improvement: To analyze aggregated, anonymized usage data to improve fhilbet's products, game offerings, and player experience.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, fhilbet processes your personal data on the following legal bases:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to perform the contract between you and fhilbet — that is, to provide online gaming services as described in the Terms and Conditions.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including the Data Privacy Act, AML laws, and PAGCOR's licensing and reporting requirements.
• Legitimate Interests: fhilbet processes certain technical and gaming activity data on the basis of legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, where those interests are not overridden by your rights.
• Consent: Where processing is not justified by the above bases — such as sending you promotional emails or SMS notifications — fhilbet relies on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

fhilbet does not sell your personal data to third parties. We may share your personal data with carefully selected third parties only in the following circumstances and only to the extent necessary for each specific purpose:

• Payment Processors: We share your name and financial account details with payment service providers (including GCash, PayMaya, BPI, BDO, and Metrobank) to process your deposits and withdrawals. These providers act as independent data controllers under their own privacy policies.
• Identity Verification Services: We may engage third-party KYC verification providers to assist in identity and document verification. These providers process your data strictly under our instructions and under binding data processing agreements.
• Game Providers: Third-party game providers whose products are available on the fhilbet platform may receive limited technical data (such as session tokens and bet records) necessary to deliver gameplay. No additional personal data beyond what is required for game delivery is shared.
• Regulatory Authorities: fhilbet may disclose your personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other competent Philippine authorities when required by law, court order, or regulatory instruction.
• Fraud Prevention Services: We may share data with fraud detection and AML screening services to protect the integrity of the fhilbet platform and to comply with our legal obligations.
• IT and Hosting Providers: Our platform infrastructure and data storage providers may process your data on our behalf as data processors, subject to strict contractual data protection obligations.

fhilbet uses cookies and similar tracking technologies on the fhilbet.net platform. Cookies are small text files stored on your device that help us deliver a better, more personalized gaming experience and allow us to analyze how the platform is used.

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in during a gaming session and security cookies that protect against cross-site request forgery. These cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations so you do not need to reset them on each visit.
• Analytics Cookies: Collect anonymized or pseudonymized data about how players use the fhilbet platform — pages visited, session duration, navigation paths — to help us improve the service. These are used only with your consent.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your platform activity and preferences. These are set only where you have given consent to receive marketing communications.

You may control or disable non-essential cookies through your browser settings or through any cookie preference tool presented on the fhilbet platform. Please note that disabling certain cookies may affect your ability to use some features of the platform.

fhilbet retains your personal data only for as long as is necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your fhilbet account and for a minimum of five (5) years following account closure, in accordance with PAGCOR's record-keeping requirements and Philippine AML obligations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act (AMLA) of the Philippines and its amendments.
• Gaming Activity Logs: Retained for five (5) years from the date of the relevant gaming session, for regulatory reporting and dispute resolution purposes.
• Customer Support Records: Retained for three (3) years from the date of the final interaction in each support case.
• Marketing Consent Records: Retained for the period during which consent is active, plus three (3) years following withdrawal of consent, for legal compliance purposes.
• Technical and Log Data: Retained for up to twelve (12) months, unless retained longer as part of an active fraud investigation or legal proceeding.

Upon expiry of the applicable retention period, fhilbet will securely delete or anonymize your personal data in a manner that prevents reconstruction or identification.

fhilbet implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the fhilbet platform.
• Encryption of sensitive data at rest, including identity documents and financial records, using AES-256 or equivalent standards.
• Strict access controls ensuring that personal data is accessible only to fhilbet personnel with a legitimate business need, on a role-based access control (RBAC) basis.
• Regular security assessments, penetration testing, and vulnerability scanning of the fhilbet platform infrastructure.
• Multi-factor authentication (MFA) requirements for fhilbet administrative systems that store or access personal data.
• Incident response procedures aligned with NPC notification requirements in the event of a personal data breach.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by fhilbet. You may exercise any of these rights at any time by contacting our Data Protection Officer (DPO) at the details provided in Section 13:

fhilbet will respond to all rights requests within fifteen (15) working days of receipt. We may need to verify your identity before processing a request. Rights requests can be submitted via email to our DPO or through the live chat support channel.

The fhilbet platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with Philippine regulations governing casino-style online gaming. fhilbet does not knowingly collect personal data from individuals under the age of 21.

If fhilbet becomes aware that personal data has been collected from a person under the age of 21 — whether through misrepresentation during registration or any other means — we will immediately suspend the relevant account, delete the personal data collected, and return any deposited funds in accordance with our account termination procedures.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account with fhilbet, please contact us immediately at [email protected] so that we can take prompt action. We take the protection of minors from online gambling extremely seriously and cooperate fully with regulatory bodies on matters involving underage access.

In the course of providing gaming services to Filipino players, fhilbet may transfer certain personal data to third-party service providers located outside the Philippines — for example, game providers or cloud infrastructure providers whose servers are based in other jurisdictions.

Where such cross-border transfers occur, fhilbet ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act and NPC requirements. These safeguards include:

• Binding contractual clauses that require the receiving party to protect personal data to at least the standard required under Philippine law.
• Transfers only to jurisdictions or recipients that provide an adequate level of data protection as recognized by the NPC.
• Explicit consent, where required by the NPC, before transferring particularly sensitive categories of personal data outside the Philippines.

fhilbet will not transfer your personal data to a third country or international organization unless the transfer is necessary for the performance of our gaming services or is otherwise authorized under Philippine data privacy law.

fhilbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in Philippine data privacy law, or updates to PAGCOR's regulatory requirements. The "Last Updated" date at the top of this page will be revised whenever changes are made.

For material changes that significantly affect how we process your personal data, fhilbet will provide advance notice via email to your registered address or via an in-platform notification at least fourteen (14) days before the changes take effect, where practicable. Your continued use of the fhilbet platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the changes.

We encourage you to review this Privacy Policy periodically so that you remain informed about how fhilbet protects your personal information.

fhilbet has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act and NPC Circular No. 17-01. If you have any questions, concerns, or complaints regarding this Privacy Policy or the way fhilbet handles your personal data, you may contact us through the following channels:

• Data Protection Officer — Email: [email protected] (subject line: "Data Privacy Request"). Please include your full name, registered mobile number, and a clear description of your request or concern.
• Live Chat Support: Available 24/7 on the fhilbet platform. For urgent account-related data matters, live chat is the fastest channel. Average response time is under 5 minutes.

fhilbet will acknowledge receipt of all data privacy requests within three (3) business days and will provide a full response within fifteen (15) business days. If your concern is not resolved to your satisfaction, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.